Shipping & Returns

Return Policy

OrcaSong Botanicals LTD happily offers a 90-day satisfaction guarantee for all of our products. We believe in what we make and think you will too. However,  if our products fell short of your expectations, we’ll replace your product or refund your money. 

Simply email us at sales@orcasongbotanicals.com, and we’ll reply with further instructions on how to coordinate your return.

Address

OrcaSong Botanicals LTD
71-75 Uxbridge Road,
Ealing
Greater London
W5 5SL
United Kingdom

+44 203 927 0300

Shipping Policy

Thank you for shopping with us! Below, you’ll find the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy

Shipment processing time

All orders are processed within 3-5 business days. We’re still growing, so we appreciate your patience. Orders are not shipped on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email.

Shipment to P.O. Boxes or APO/FPO Addresses

OrcaSong Botanicals ships to addresses within the U.S. Unfortunately, we are not able to ship internationally.

Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Damages

OrcaSongBotanicals.com is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

We currently do not ship outside the U.S.